FAQ

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Each style has special care instructions attached to the garment. These care instructions can be found on the product description page under details. Please follow these instructions carefully. If you have any questions regarding garment care, please reach out to us at shop@reese-cooper.com.

Size and fit information can be found on each product page. Click ‘Size & Fit” on the product page to view our international conversion chart. We also provide model measurements. For more help prior to placing your order, do not hesitate to contact us at shop@reese-cooper.com.

No, the shipping address cannot be modified. Please double check all shipping information is correct prior to placing your order. For any doubts, please contact us at shop@reese-cooper.com.

When your order has been shipped, you will receive a confirmation that includes your tracking number. Please visit the courier’s website and enter your tracking number to receive updates on your shipment.

Orders are shipped Monday-Friday 9am-5pm (PST). Orders ship pending inventory availability and credit card verification. We do our best to ship orders same day. However, processing time can vary depending on the item. Once an order is placed it cannot be modified or cancelled. If there is an issue with your order please reach out to us and we will do our best to assist you.

Placing items into your shopping cart does not guarantee the items will remain in stock. Once an item has been purchased, we will send you an order confirmation email. If we are unable to complete your order for any reason, we will notify you via email as soon as possible.

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page.

In pre-order purchases payment is taken at the moment the order is placed. Pre-orderable items will be shipped right after items are available in stock.

All online credit card transactions performed on this site are secured payments. For more information, please visit our Terms and Conditions.

After the authorization, a transaction can still fail. If the transaction fails after authorization the funds will still be reserved on your bank account. Although they have not been debited, they may appear to have been collected.

Please note that after authorization the reserve can last up to 30 working days before it is lifted. This may change depending on banks and credit providers.

The reasons for such failure may simply be:

The card limit has been reached
The card information entered is wrong
The card reached the maximum number of charges allowed in a period
The billing address does not match with the cardholder details
The card does not allow international transactions
The card does not allow online transactions
Depending on the country in which you are located you might have to call your bank to authorize your credit card for online, cross-border or overseas transactions.

In other cases the reasons are less obvious and may relate to the ever increasing fraud prevention and other security measures implemented by credit card companies to protect the cardholder against card abuse.

For more information please visit our Privacy Policy.

All discounted / sale items are final. All return requests must be received within 14 days from receiving your order. For more information please review our return policy.

Once the return has been received at our warehouse and accepted by the quality and control team, the refund will be processed via the original payment method. The refund includes the full price for the product(s) but not the delivery charges.

Items marked as final sale can not be returned or exchanged.