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FAQ

HOW DO I RECEIVE EARLY-ACCESS TO ITEM RELEASES OR SPECIAL DISCOUNTS?

By signing up to our mailing list you are given early-access, discounts & updates from the team at RCI.

WHERE CAN I FIND SIZE & FIT INFORMATION?
Click on ‘Size & Fit’ on each item’s page to view our conversion chart. We also provide model measurements. For more information, do not hesitate to contact us at shop@reese-cooper.com.

WHAT IS A PRE-ORDER?
A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page.
In pre-order purchases payment is taken at the moment the order is placed. Pre-orderable items will be shipped right after items are available in stock.

WHICH CURRENCIES CAN I SHOP IN?
Payments and refunds are all invoiced in United States Dollars (USD).

IS IT SAFE TO USE MY CREDIT CARD ON REESE-COOPER.COM?
All online credit card transactions performed on this site are secured payments. For more information, please visit our Terms and Conditions.

WHY HAS MY PAYMENT BEEN REFUSED?
After the authorisation, a transaction can still fail. If the transaction fails after authorisation the funds will still be reserved on your bank account. Although they have not been debited, they may appear to have been collected.
Please note that after authorisation the reserve can last up to 30 working days before it is lifted. This may change depending on banks and credit providers.
The reasons for such failure may simply be:

  • The card limit has been reached
  • The card information entered is wrong
  • The card reached the maximum number of charges allowed in a period
  • The billing address does not match with the cardholder details
  • The card does not allow international transactions
  • The card does not allow online transactions
  • Depending on the country in which you are located you might have to call your bank to authorize your credit card for online, cross-border or overseas transactions.

In other cases the reasons are less obvious and may relate to the ever increasing fraud prevention and other security measures implemented by credit card companies to protect the cardholder against card abuse.

IS MY INFORMATION KEPT PRIVATE?
For more information please visit our Privacy Policy.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?
No, the shipping address cannot be modified. For any doubts, please contact us at shop@reese-cooper.com.

HOW CAN I TRACK MY ORDER?
When your order has been shipped, you will receive a confirmation that includes your tracking number. Please visit the courier’s website and enter your tracking number to receive updates on your shipment.

HOW CAN I RETURN MY ORDER?
All discounted/sale items are final. All return requests must be received within 14 days from receiving your order. For more information please review our Return Policy.

HOW ARE RETURNS PROCESSED?
Once the return has been received at our warehouse and accepted by the Quality and Control team, the refund will be processed via the original payment method. The refund includes the full price for the Product(s) but not the delivery charges.