All returns must be authorized by requesting a return at Shop@reese-cooper.com. Returns must be sent within 14 days of shipment receipt for any problems or concerns with merchandise. The goods should be returned in their original, undamaged packaging with both the printed receipt and return form for a refund or exchange. All exchanges dependent on existing stock.
Under these circumstances we cannot refund any postage charges with the exception of faulty or incorrectly shipped items * or accept items that are not in their original packaging or not in a re-sellable, like new condition. (*This includes the cost of delivery for any items sent under a Free Delivery upgrade)
REESE COOPER® will not issue credits or refunds for any difference in price on items purchased before the start of any sale. Orders placed at retail price, will have any refund or exchange option available, while those purchasing at a sale price are considered final sale. All processed orders shipped before the start of any sale, may not be exchanged for items at their discounted price.
For any problems or concerns with the merchandise notice must be given to shop@reese-cooper.com within 2 days of
shipment receipt.
To exchange an item it must have the original packaging, in as-new condition with both tags and printed receipt when returned. Domestic customers are financially responsible for shipping the item back to REESE COOPER® for the exchange. International customers are financially responsible for shipping the item back to REESE COOPER® for the exchange, as well as for shipping the exchanged item back to their respective country.
Any product shipped back to REESE COOPER® as an RTS (Return To Sender) for failure to deliver/receive/collect from the carrier or facility, will be subject to a $15 RTS Fee to cover reshipment costs. All customers should receive tracking details upon dispatch, and are expected to monitor tracking progress for any delivery exceptions. Packages that fail to be delivered/collected/or received are sent back to REESE COOPER® at the company’s expense. The customer will be notified of said return by a service representative, the delivery address will be re-confirmed, and the RTS Fee must be made payable through the original payment method. Any product shipped back to REESE COOPER® as a policy dispute or order refusal will be subject to a Forced Refund. Such customers will be refunded for order subtotal (minus original shipping costs paid) while instituting a $10 restocking fee per item.