REESE COOPER®
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REESE COOPER®
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TERMS OF USE

Welcome to the reese-cooper.com website (hereafter referred to as the Site”) which is operated by or

for REESE COOPER, its affiliates or related companies, referred to collectively as REESE COOPER.

The following terms govern your use of and/or purchase of products from the Site. Be advised that

your use of the Site constitutes your agreement to follow and be bound by all of the following terms

and conditions (the “Agreement”).

GENERAL

We may from time to time change the terms that govern your use of the Site. Your use of the Site

following any such change constitutes your agreement to follow and be bound by the terms as

changed. We may change, move or delete portions of, or may add to, the Site from time to time, for

any reason, with or without notice.

SITE CONTENTS

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs,

video clips, music, and written and other materials that appear as part of this Site (collectively, the

“Contents”) are copyrights, trademarks, trade dress and/or other forms of intellectual property owned,

controlled and/or used under license or with other legal authority by REESE COOPER. The Site as a

whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to

which are owned by REESE COOPER.

The Contents of the Site, and the Site as a whole, are intended solely for personal, non-commercial

(other than for the purchase of merchandise from the Site) use by the users of the Site. You may not

reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or

participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or

any related software.

CORRECTION OF ERRORS AND INACCURACIES

The information on the Site may contain typographical errors or inaccuracies and may not be

complete or current. REESE COOPER therefore reserves the right to correct any errors, inaccuracies

or omissions and to change or update information at any time with or without prior notice (including

after you have submitted your order). Please note that such errors, inaccuracies or omissions may

relate to product description, pricing, product availability or otherwise. We apologize for any

inconvenience this may cause. If you are not fully satisfied with your purchase you may return it in its

original condition, with the original packing receipt within 10 days of the order date, subject to

compliance with all other terms and conditions of REESE COOPER’ Return Policy. Please refer

directly to that policy for additional information. Such returns may be made to any REESE COOPER

retail store or by mail.

RETURN POLICY

REFUND OR EXCHANGE WHEN PURCHASED AT RETAIL PRICE. ALL DISCOUNTED ITEMS

ARE FINAL SALE.

Returns must be sent within 14 days of shipment receipt for any problems or concerns with

merchandise. The goods should be returned in their original, undamaged packaging with both the

printed receipt and return form for a refund or exchange.  All exchanges dependent on existing stock.

Under these circumstances we cannot refund any postage charges with the exception of faulty or

incorrectly shipped items * or accept items that aren't in their original packaging or not in a re-sellable,

like new condition. (*This includes the cost of delivery for any items sent under a Free Delivery

upgrade)  

REESE COOPER will not issue credits or refunds for any difference in price on items purchased

before the start of any sale. Orders placed at retail price, will have any refund or exchange option

available, while those purchasing at a sale price are considered final sale. All processed orders

shipped before the start of any sale, may not be exchanged for items at their discounted price.

For any problems or concerns with the merchandise notice must be given to shop@reese-

cooper.com within 2 days of shipment receipt.

To exchange an item it must have the original packaging, in as-new condition with both tags and

printed receipt when returned. Domestic customers are financially responsible for shipping the item

back to REESE COOPER for the exchange. International customers are financially responsible for

shipping the item back to REESE COOPER for the exchange, as well as for shipping the exchanged

item back to their respective country.

Any product shipped back to REESE COOPER as an RTS (Return To Sender) for failure to

deliver/receive/collect from the carrier or facility, will be subject to a $15 RTS Fee to cover reshipment

costs. All customers should receive tracking details upon dispatch, and are expected to monitor

tracking progress for any delivery exceptions. Packages that fail to be delivered/collected/or received

are sent back to REESE COOPER at the company's expense. The customer will be notified of said

return by a service representative, the delivery address will be re-confirmed, and the RTS Fee must

be made payable through the original payment method.

Any product shipped back to REESE COOPER as a policy dispute or order refusal will be subject to a

Forced Refund. Such customers will be refunded for order subtotal (minus original shipping costs

paid) while instituting a $10 restocking fee per item.

DELIVERY

SHIPPING METHODS DO NOT INCLUDE PROCESSING TIME. You will receive an email from

shop@reese-cooper.com when your order has been confirmed. Purchased items will be shipped

within 10 business days of the order, although most will be shipped within 3 to 4. Please allow up to 2

weeks for your delivery to arrive. If you still have not received your purchase after 3 weeks, please

contact us at shop@reese-cooper.com.

TAXES, SHIPPING & HANDLING CHARGES

All USA orders are shipped via UPS, USPS or Fedex. All international orders are shipped via UPS or

Fedex. Carriers are selected based on the most efficient delivery. International customers are

responsible for customs duties and/or brokerage fees in addition to shipping costs assessed during

checkout. All California residents will incur sales tax as set by the State of California and/or the

County to which your delivery will be shipped.

REESE COOPER’ COMMUNICATIONS TO YOU

You agree that REESE COOPER may send electronic mail or other communications to you for the

purpose of advising you of changes or additions to the Site, about any REESE COOPER products or

services, or for such other purpose(s) as REESE COOPER deems appropriate. Please see the

REESE COOPER Privacy Policy.

PRODUCT INFORMATION

Although availability may be indicated on the Site, we cannot guarantee product availability and

products, nonetheless, may not be available for immediate delivery. We reserve the right, without

liability or prior notice, to revise, discontinue, or cease to make available any or all products or to

cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship

products which have substantially similar functionality and specifications to the products ordered or

cancel your order.

COLORS

We have made efforts to display accurately the colors of products that appear at the Site. However,

as the actual colors you see will depend on your monitor and/or other technological circumstance, we

cannot and do not guarantee that your monitor's display of any color will be accurate.

LINKS TO OTHER WEB SITES AND SERVICES

To the extent that the Site contains links to outside services and resources, the availability and

content of which REESE COOPER does not control, any concerns regarding any such service or

resource, or any link thereto, should be directed to the particular outside service or resource.

DISCLAIMER

THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN “AS IS” BASIS WITHOUT

WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT

LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR

FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE,

THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL

RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR

REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE,

AND THAT NEITHER REESE COOPER NOR ANY OF ITS AFFILIATES, OWNERS, AGENTS,

OFFICERS, DIRECTORS, OR EMPLOYEES SHALL BE LIABLE FOR ANY DAMAGES OF ANY

KIND RELATED TO YOUR USE OF THE SITE.

INDEMNIFICATION

You agree to defend, indemnify and hold harmless REESE COOPER and/or any of its affiliates,

owners, officers, directors, employees and/or agents from and against any and all claims, damages,

costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

MISCELLANEOUS

This Agreement shall be construed in accordance with the laws of the State of California, without

regard to any conflict of law provisions. You agree to bring any dispute arising under this Agreement

exclusively in the State and Federal courts of the State of California in Los Angeles County.

TERMINATION

This Agreement is effective unless and until terminated by REESE COOPER. REESE COOPER may

terminate this Agreement at any time and may do so immediately without notice, and accordingly

deny you access to the Site, if in REESE COOPER’ sole discretion you fail to comply with any term or

provision of this Agreement, or if REESE COOPER for any reason otherwise so decides to terminate.

Upon any termination of this Agreement, you must promptly destroy all materials downloaded or

otherwise obtained from the Site, as well as all copies of such materials, whether made under the

terms of this Agreement or otherwise.

FRAUD PREVENTION

REESE COOPER takes fraud prevention very serious and will continually work to protect the security

of our card-carrying customers. We reserve the right to flag any online order for fraud prevention

purposes. This may cause delays in processing. Customers are encouraged to provide accurate

contact information and customer service representatives will make any correspondence attempts to

the contact information provided. Customers submitting orders with varying information may be

subject to such delays in processing. Flagged orders may be held from processing to await

explanation regarding the variance between the billing and shipping information provided. First-time

orders from new customers at above-average dollar amounts may only be authorized to ship to the

billing address provided. Orders submitted using unsupported credit card information (often

international) may be asked to confirm authorization by submitting a government-issued identification

card that matches the information on file with the bank for the credit card holder. International

customers who elect to ship to freight forwarding/drop shipping companies may have their orders

cancelled at managerial discretion.

PRIVACY POLICY

This Privacy Policy is provided to explain how information is collected on our website and how that

information is handled once it has been collected. This Privacy Policy may change at any time. By

using the reese-cooper.com website, you accept the terms and conditions outlined in this Privacy

Policy and the Terms of Use.

THE KIND OF INFORMATION COLLECTED

There are cases where REESE COOPER may ask you for personal information, such as your name,

address, telephone number, date of birth, email address, payment information, etc. We may do this

for instance when you make a purchase through the Online Shop, respond to communications such

as email, or for services that require registration such as to be included on our mailing list. However, if

you would like to be on our mailing list, we will ask you to opt-in. We might also collect personal

information from you about a third party, for instance if you ask us to ship product to a third party we

may ask for the name, e-mail address, address, phone number, etc. of the recipient. That information

will only be used for the specific purpose for which the information was provided and REESE

COOPER will not further contact the third party unless the third party contacts us.

We may use “cookies” to gather information about your visits to our website and to enhance your

experience. Cookies are small text files that are stored on your computer’s hard drive and used by

reese-cooper.com to enhance your shopping experience by speeding up the browsing experience

and website performance. Cookies also are used to personalize your experience while using the

reese-cooper.com website and remembering your information when you return to the reese-

cooper.com website. You can turn off all cookies, in case you prefer not to receive them. You also can

have your computer warn you whenever cookies are being used. For both options you have to adjust

your browser settings (e.g. internet explorer; firefox). Please note that when you have set your

computer to reject cookies, it can limit the functionality of the website you visit and it’s possible that

you do not have access to some of the features on the website.

We may collect “click stream” data (e.g. server address, domain name, etc.) and demographic or 3rd-

party audience data (such as age, gender and interests) with Google Analytics to better understand

our audience. This information may be combined with information you have provided to us thereby

enabling us to enhance your experience.

USE OF INFORMATION

All personal information that we obtain about you will be recorded, used, and protected by us in

accordance with current data protection legislation and this Privacy Policy. We primarily will use your

personal information to provide products and services to you (e.g. to process and ship your online

order). We will periodically will update customers via email about new product updates and

promotions. If you wish to be removed from this email list, then please visit reese-cooper.com and

remove your email address by updating your personal information or click the unsubscribe link at the

bottom of an email you have received from us. (To update your personal information via the website,

log onto reese-cooper.com and click “My Account.” If you have lost or do not remember your

password, then please send an email from the email address you used to register your account. We

will only send password information to the email address listed under the account. Password

information will not be given out over the phone.)

Except as described in this Privacy Policy, we do not sell, trade, or otherwise transfer your personal

information to third parties without informing you in advance and in accordance with applicable data

protection law. Your data may be transferred to web site hosting partners and other parties who assist

us in designing and operating the website, executing services, or analyzing collected data. These

parties only will use your data for the purpose of carrying out the word as indicated and will be

required to keep the information confidential. We also will release personal data without consent if

such is required by law or for security purposes.

SECURITY OF INFORMATION

The security of the information you provide to us is protected by various security measures we have

implemented. Your personal information is maintained through secure networks and is only

accessible by a limited number of people who have special access rights and are required to keep the

information confidential. Notwithstanding these efforts, no transmission of data over the Internet is

guaranteed to be completely secure and such transmission is at your own risk.

LINKS TO THIRD PARTIES

For your convenience and to improve the usage of the website, we insert links to third parties, for

which this Privacy Policy does not apply. These links take you outside our services and off the reese-

cooper.com website and are beyond our control. This includes links from parties that may use REESE

COOPER logos as part of a co-branding agreement or sell REESE COOPER’ products. The sites you

can link to have their own separate Privacy Policy and although we seek to protect the integrity of our

site, REESE COOPER is not responsible and cannot be held liable for the content and activities of

these sites. Your visit/access to these sites therefore is entirely at your own risk. Please note that

these other sites may send their own cookies to users, collect data or solicit personal information.

YOUR CALIFORNIA PRIVACY RIGHTS

California Civil Code Section 1798.83 et. seq. permits customers of REESE COOPER who are

California residents to request certain information regarding our disclosure of personal information to

third parties for their direct marketing purposes. To make such a request, please write to us at the

following address: REESE COOPE, 3332 Eagle Rock BLVD, Los Angeles, CA 90065, Attn: General

Counsel. In your request, please specify that you want a “California Privacy Rights Notice.” Please

allow up to 30 days for a response.

LIMITATION ON LIABILITY

IN NO EVENT SHALL REESE COOPER, ANY OF REESE COOPER’ AFFILLIATES, OR ANY OF

THEIR OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY

INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES,

WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY,

ARISING FROM OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THIS WEBSITE.

The laws of the State of California shall govern all matters relating to this website Privacy Policy,

without giving effect to any principles of conflict of law.